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WARRANTY

Slim-at-Home  is an intellectual property of Bel Viso Body Bar Pty Ltd

  • DEFINITIONS & INTERPRETATIONS

"Machine" means a 8-pad EMS (Electro Muscle Stimulator) Portable AC/DC Body-Toning Machine ; 16-pad Standard EMS (Electro Muscle Stimulator) Faradic current Body-Toning Machine; 16-pad 9-Programmes Computerised EMS (Electro Muscle Stimulator) Faradic current Body-Toning Machine; 'Diathermy Heat' Body Wraps Machine Cellu-melt3 and/or Cellumelt5; G5® ProPower Hand-Held Massager; G5® Esthetic Wand Portable Facial Massager.

The Singular includes the plural and vice versa.

  • GENERAL TERMS & CONDITIONS

1.1. The "Machine" has been manufactured to the highest quality standards and is warranted to the original purchaser only. This warranty is not transferable.

1.2. The "Machine" is guaranteed to be free from defects in workmanship and parts (accessories and/or attachments are NOT included) for a period of 3 YEARS (unless otherwise stated) from the date of purchase. Defects that occur within this warranty period, under normal use and care will be repaired or replaced at our discretion, solely at our option with no charge for parts or labour.

1.3. Bel Viso Body Bar Pty Ltd reserves the right to replace the "Machine" or relevant part with the same or equivalent "Machine" or part, rather than repair it. Where a replacement is provided the "Machine" or part replaced becomes the property of Bel Viso Body Bar Pty Ltd. Bel Viso Body Bar Pty Ltd may replace parts with refurbished parts. Replacement of the "Machine" or a part does not extend or restart the warranty period.

1.4. The benefits conferred by this warranty are in addition to all rights and remedies in respect of the “Machine” that the consumer has under the Trade Practices Act and similar state and territory laws.

1.5. Under normal warranty conditions the "Machine" must be returned to the specific address Bel Viso Body Bar Pty Ltd gives to the Purchaser, at the Purchaser‘s expense.

1.6. Please ensure that the product is properly packaged so as to ensure that no damage occurs to the "Machine" during transit.

1.7. In the event that the "Machine" requires repair under warranty, the Purchaser is responsible for the cost of transportation to and from the service centre. Whilst in transit the "Machine" is at the Purchaser‘s risk.

1.8. Should the "Machine" be found in sound working order the Purchaser might be charged a fee.

1.9. Please keep your purchase invoice/receipt as proof of purchase and as proof of the date on which the purchase was made. The purchase invoice/receipt must be presented with the warranty when making a claim under this warranty. If in the event the invoice/receipt of purchase is not presented, then this warranty is invalid.

  • GENERAL EXCLUSIONS & LIMITATIONS

2.1. In the event that no identical "Machine" is available for service repair, Bel Viso Body Bar Pty Ltd has the right to replace the "Machine" with a device of equal capacity, or offer the customer the choice of a "Machine" upgrade, which may incur an extra cost.

2.2. This warranty is limited to defects in workmanship or parts only. All defective "Machine" or parts will be repaired or replaced. This warranty does not extend to accessories and/or attachments. This warranty does not cover tutorial DVDs, manuals & packaging, line cords, leads & pads or wiring or any other consumable item.

2.3. This warranty does not cover any defect caused by an accident, misuse, abuse, improper installation or operation, lack of reasonable care, unauthorised modification, loss of parts, tampering or attempted repair by a person not authorised by Bel Viso Body Bar Pty Ltd.

2.4. The warranty will not apply if the factory-applied serial number and/or warranty seal has been altered or removed from the "Machine".

2.5. The warranty will not apply if damage, malfunction or failure resulting from alterations, accident, misuse, abuse, fire, liquid spillage, mis-adjustment of customer controls, use on an incorrect voltage, power surges and dips, thunderstorm activity, acts of God, voltage supply problems, tampering or unauthorised repairs by any persons, use of defective or incompatible accessories, exposure to abnormally corrosive conditions or entry by any insect, vermin or foreign object in the "Machine".

2.6. This warranty does not cover damage arising during transportation, installation or while moving the "Machine", or to any transportation costs of the "Machine" or any parts thereof to and from the Purchaser, unless otherwise specified in these warranty conditions.

2.7. Bel Viso Body Bar Pty Ltd will not be liable for any loss, damage or alterations to third party furniture, hardware or software no matter how occurring or for any loss or damage arising from loss of use, loss of profits or revenue, or for any resulting indirect or consequential loss or damage.

2.8. Bel Viso Body Bar Pty Ltd’s aggregate liability in respect of all claims under the warranty shall not exceed the original purchase price of the "Machine" or, at Bel Viso Body Bar Pty Ltd’s option, the cost of replacing the "Machine".

2.9. Bel Viso Body Bar Pty Ltd excludes all other warranties, conditions, terms, representations and undertakings, whether express or implied.

General Physiotherapy
USA MANUFACTURER WARRANTY

General Physiotherapy, Inc. ("GPI") warrants all stand mounted and/or table and/or wall-mounted G5® Massage Machine housings, motors, drive cables, side handle holders, caster stands, trays, control knobs and indicator lamps to be free from defects of material and/or workmanship for a period of One (1) year -unless otherwise stated- from the Date of Invoice, subject to limitations and restrictions below.

All hand-held G5® Massage Machines (excludes G5® Neocussors) are warranted for One (1) Year -unless otherwise stated- subject to the same above conditions. Replacement parts are protected for the balance of the initial warranty period. All new replacement parts not covered by an initial warranty period are protected for 90 days from the Date of Invoice of such parts. GPI warrants all G5® brand Applicators to be free from defects of material and/or workmanship for a period of Three (3) Months from Date of Invoice, subject to the restrictions and limitations below.

For any breach of this warranty, the user's EXCLUSIVE REMEDY shall be for the repair or replacement (at the sole option of GPI) of the defective product or part. In order to obtain repair or replacement under this warranty, the user must deliver the defective product or part to GPI's factory on a prepaid basis promptly after discovery of the defect.

NO OTHER CLAIM FOR BREACH OF THIS WARRANTY OTHER THAN A DEMAND FOR REPAIR OR REPLACEMENT WILL BE HONOURED.
 
This warranty shall not apply to any G5® brand product or part whose unsatisfactory performance is due to the following:

  • Use of a G5® brand product or part for uses other than those set forth in the current G5® Massage Machine product literature.
  • Lack of proper operating equipment. A proper environment includes but is not limited to: adequate electrical facilities
    (120v +/- 5%; 60Hz or 220v +/- 4%; 50Hz); and a dust-free, powder-free atmosphere.
  • Failure to follow G5® Massage Machine operating instructions, as provided, especially: avoidance of sharp cable bends.
  • Failure to use G5® brand Applicators.
  • Failure to use G5® brand head covers and/or G5® brand applicator covers.
  • Failure to use G5® brand lotions or G5® brand massage oils.
 
This warranty shall not apply to any G5® brand product or part which has been subject to misuse, negligence or accident, nor which has had the serial number or name altered, defaced or removed.This warranty shall not apply if other than G5® brand repair parts have been used, or if a correct machine serial number is not provided.This warranty shall not apply to consumables (such as covers, lotions or massage oils).
 
GPI SHALL NOT BE LIABLE FOR EITHER INCIDENTAL OR CONSEQUENTIAL DAMAGES (WHICH INCLUDE BUT ARE NOT LIMITED TO FREIGHT CHARGES, CARGO DAMAGE, DOWN TIME OR OTHER LOSSES INCLUDING BUSINESS INTERRUPTION, LOST PROFITS OR THE LOSS OF MATERIALS, COST OF SUBSTITUTE EQUIPMENT, LABOR OR TIME), REGARDLESS OF WHETHER ANY SUCH DAMAGES ARISE FROM A BREACH OF WARRANTY, STRICT OR OTHER TORT LIABILITY, GPI NEGLIGENCE, FAILURE TO PROVIDE INSTRUCTIONS OR WARNINGS, OR BREACH OF OTHER LEGAL DUTY.

THE WARRANTIES CONTAINED HEREIN ARE PROVIDED IN LIEU OF ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

GPI SHALL NOT BE DEEMED TO HAVE AUTHORISED ANY GPI REPRESENTATIVE OR ANY OTHER PERSON (INCLUDING BUT NOT LIMITED TO ANY DEALER) TO MAKE ANY OTHER WARRANTY REPRESENTATION ON BEHALF OF GPI WITH REGARD TO IT'S PRODUCTS, OR TO ASSUME ON BEHALF OF GPI ANY OTHER LIABILITY IN CONNECTION WITH THE SALE OR USE OF ANY GPI PRODUCTS.